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| 2008 Policies
Distinctive Mountain Lodging is a licensed real estate brokerage firm specializing in the management of vacation rental homes located in scenic Lake Lure and Chimney Rock, North Carolina. The owners are former bed and breakfast and restaurant owners who have over 25 years experience in the hospitality business. It is our goal to assist you in choosing and reserving a vacation rental home that best suits your needs. We also try to make our check-in procedures as simple as possible so that you can begin your vacation immediately upon arrival. Vacation homes are only rented by the week in June, July and August. However, scheduling sometimes results in shorter stays being available at the last minute, so please don't hesitate to inquire. For the rest of the year, a 2-night minimum is required, except for major holidays which require a 3-night stay. Rates. Rates are subject to change until confirmed and do not include 11.75% Sales and Occupancy tax or our $25 reservation fee. Linens and towels are included at no extra charge, and there is no departure cleaning fee as long as the vacation home is left neat. Reservations. An advance rent deposit of 50% of the rental rate, plus the $25 reservation fee, and 11.75% tax is due at the time of reservation, with the remaining rent and taxes being due upon arrival. We can accept your check if received 30 days prior to occupancy, however, you must still provide a credit card number to hold the reservation until your check arrives. Providing us with your credit card information indicates that you have reviewed and agree to our Policies as described on our website. We accept VISA, MasterCard and American Express. A Vacation Rental Agreement will be sent with your confirmation. Please return the Vacation Rental Agreement immediately upon receipt, and note that it must be received PRIOR to your stay. Guests are responsible for their entire confirmed stay. No refunds for early departures or inclement weather. Security Deposit. Security deposits vary with the property and are held on a credit card. This means that we will imprint your credit card and obtain your signature, but the charge will not be processed unless there is damage to the property or its contents (excluding reasonable wear and tear), violation of policies or extraordinary cleaning. Additionally, in the event that a tenant fails to appear for check in, a cancellation fee may also be applied to the credit card according to the cancellation policy. Upon departure, each property will be inspected and if none of the above conditions apply, no charges will be applied to your credit card. Your signature on the rental agreement or payment of monies authorizes the Agent to charge your credit card for any damages (except normal wear and tear) to the property or its contents (including hot tubs and excessive cleaning or trash removal) incurred during your stay or for failure to arrive on your check in date. You will be notified by letter within 45 days of your check out date if all or part of your security deposit is charged. Check-in. Check-in is from 4:00 pm – 7:00 pm and check-out is by 10:00 am. Our offices are located on Hwy 64/74A in Lake Lure and directions will be sent with your confirmation. If you will be arriving after 7:00 pm, advance payment of the total rent will be required. Early check-ins cannot be guaranteed. You will be provided one set of keys to the property which must be returned upon departure. If keys are not returned on the day of check-out, you will be charged $10 for each set of missing keys. Late check-outs will be charged the appropriate daily rate. Cancellations. If you must cancel your reservation, you will receive a refund of the advance rent deposit, less a cancellation fee of $50.00, if you cancel at least 30 days prior to the arrival date. For later cancellations, the deposit (less the $50 cancellation fee) will be refunded ONLY if the home is re-rented for the same time period. If the home is not re-rented, no refund will be given. We highly recommend the purchase of Trip Interruption Insurance, which covers many reasons for canceling. Click on www.insuremytrip.com for information on travel insurance. Vacation Rental Agreement. Prior to occupancy, all tenants must sign a Vacation Rental Agreement as set forth by the North Carolina Vacation Rental Act. The rights and obligations of the parties to this Agreement are defined by law and include unique provisions permitting the disbursement of rental proceeds prior to tenancy and expedited eviction of tenants. Your signature on the agreement, or payment of money, or taking possession of the property after receipt of this Agreement, is evidence of your acceptance of this agreement. Amenities. All of our homes are individually owned, so decorating styles vary according to the owner’s taste. However, all of our homes are attractively furnished and linens are provided at no extra charge. Each kitchen has the usual appliances, except some do not have dishwashers, as noted on the home’s individual webpage. All kitchens are equipped with cooking and dining utensils for the maximum occupancy and garbage bags are provided for the proper disposal of garbage. Each home has smoke detectors. Please notify us immediately if they are not working. Most homes have locked owner’s closets or drawers, and we ask that you respect these spaces as they are not included in the rental. Items you should bring with you include:
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Liability. Renters are paying guests of the individual homeowners and Distinctive Mountain Lodging (the “Agent”) is not responsible or liable for any loss of the renter’s personal property or bodily injury or damage of any nature from any cause to the renter (including his guests) unless caused by the negligent or willful act of the Agent or the Owner, or the failure of the Agent or Owner to comply with the Vacation Rental Act. The Agent is not responsible for weather or road conditions, construction or noise near the property, power outages, acts of God, criminal activities, economic downturns, political changes, or any other activity, event or condition beyond its control. There will be no refunds, allowances, or rescheduling resulting from these conditions, except in the case of a mandatory evacuation, see below. Mandatory Evacuation. If state or local authorities order a mandatory evacuation of an area that includes a home rented by one of our guests, the guest shall comply with the order. Upon compliance, the guest will be entitled to a refund of the pro-rated rent for each night that the guest is unable to occupy the home because of the order. Occupancy. Each vacation home has a stated maximum occupancy, and you must consider all members of your group when making a reservation, including children. The number of residing residents must not exceed the number specified. If evidence is found indicating a violation of this policy, then the tenants will have violated the terms of the Rental Agreement and may be evicted without refund according to North Carolina expedited eviction procedures. Tenants must be at least 24 years of age. Absolutely no house parties, fraternities, sororities, or school groups! Our homes are rented to family groups and mature persons only. Parking. Due to our mountainous region, parking is limited. Please observe the parking limitations of each property and do not park in undesignated areas. Care and Cleaning. All of our properties are professionally cleaned before you arrive and after you leave. Cleaning issues must be reported to Management within 90 minutes of arrival. Please respect the owner’s property by taking care of it as if it were your own. Please do not rearrange the furniture or move any articles from their original position. If you do move things, put them back in their original position before departing. Guests are expected to keep the home neat during their stay. Before departure, guests are expected to wash all dishes and put them away, bag all garbage (bags provided) and place in outside cans, and strip beds and place soiled sheets and towels in specified areas, and in general leave the property tidy. Additionally, if guests use the outdoor grills, they must be cleaned after use and, if gas, the gas must be turned off at the propane tank. Failure to complete these items will result in an extra fee being deducted from your security deposit. Most properties allow smoking outside only.However, some houses do not allow smoking anywhere on the property. See individual houses for restrictions. If we find evidence of smoking inside any of our properties, you will forfeit your entire security deposit. The houses that do allow smoking outside request that you smoke on the decks or porches only. Please be courteous and smoke responsibly. Please report inoperative equipment to Manager. We will make every effort to have repairs done in a timely manner during reasonable hours. We have a very competent and reliable staff on call to ensure that your stay is stress free. However, mechanical failures of appliances, air-conditioning or heating systems are beyond our control and no refund or rent reduction will be given. Hot Tubs. If your property includes a hot tub, special instructions for its use apply. Failure to abide by these rules will result in charges to your damage deposit. Please do not turn off or unplug the hot tub. All hot tubs are serviced weekly. Please do not add anything to the water including chemicals, soaps, bath oils, etc. Do not use body oils, lotions, creams, etc. in the hot tub. Remove all oils and lotions BEFORE using the hot tub. Take special care in removing the cover, and leave the cover on when not in use to enable the tub to heat properly. Make sure the cover is secure before leaving the property as high winds could blow the cover off. The hot tub will be checked upon your departure, and any damages or extra cleaning will be charged to your damage deposit. Please note that some people, especially children, are sensitive to the chemicals used to keep a hot tub clean and sanitary. We are not responsible for personal reactions to hot tub chemicals. We advise that children not be allowed to use the hot tub. Long Distance telephone calls and pay-per-view television. Telephone and televisions are provided in all vacation homes. Local calls and regular TV programming (cable or satellite) are provided at no additional cost. However, all long-distance calls and pay-per-view television shows must be charged to your own charge accounts. If this policy is violated, any unauthorized charges will be charged to your damage deposit. Items left behind. Neither the agent nor the owner is responsible for any items left behind in a rental home. Please make every effort to collect all personal articles, cell phone chargers, etc. prior to your departure. Due to our remote mountainous location, packaging and shipping forgotten articles to guests is unusually difficult. Therefore, a $25 fee, in addition to shipping charges, will be charged to your credit card on file if we have to return any forgotten items to you. Agent’s Entry. Occasionally, it may be necessary for us to enter the vacation home during reasonable hours of your stay in connection with the repair, care or maintenance of the property. Pets are not allowed on any properties. If we find evidence that a pet has been on the property during your stay, you will forfeit your entire security deposit. If you are occupying the property when the pet is discovered, you will be asked to remove the pet immediately. If you chose to leave with the pet, no refunds of rent will be given. |
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